Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTTEN602 Mapping and Delivery Guide
Undertake system administration

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTTEN602 - Undertake system administration
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to maintain the integrity of network support systems and software, for both system platforms and applications of computer systems, including local area networks (LAN) and wide area networks (WAN).It applies to individuals, working as system administration support officers for service providers and large organisations, who manage and administer networks and make recommendations for improved customer support.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:

a network for maintenance and analysis of special investigations

equipment and systems manuals, specifications and enterprise policy.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Undertake proactive maintenance of system
  • Prepare methodology to undertake platform database optimisation and administration effectively
  • Produce a cost-benefit analysis of database optimisation schedule to evaluate the effective return on investment (RoI) benefit to the organisation
  • Produce training instructions for new users on methodology to ensure effective database optimisation and administration
  • Interrogate and monitor system platforms to determine error logs, aging time on processes, database checks and system loadings
  • Notify appropriate personnel of problems and provide advice and guidance on likely solutions
  • Conduct system measurements from a user perspective on response times, and initiate investigations on problems where specifications are not being met
  • Assess availability of data storage space and initiate appropriate action where required
  • Develop procedures for system backup and restoration, review for efficiency of operation and amend where required
       
Element: Provide application support to system users
  • Produce a set of procedures for formal meetings with users on a regular basis for effectiveness to discuss user issues and provide support
  • Set up a user support network to provide responsive system administration to users on an ongoing basis as critical issues arise
       
Element: Create and delete user accounts
  • Create a hierarchical user profiling system to manage user accounts effectively according to enterprise policy
  • Establish and monitor security procedures relating to access according to policy
  • Assess grounds for deletion of user accounts and determine necessary action
       
Element: Undertake special investigations
  • Evaluate requests for investigation to determine detail of action required
  • Prepare activity plan including timelines, specific goals, investigative team and resources required to conduct an investigation
  • Conduct investigation methodically according to plan and record findings
  • Analyse findings and prepare and forward reports, including recommendations to the requesting body
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Undertake proactive maintenance of system

1.1 Prepare methodology to undertake platform database optimisation and administration effectively

1.2 Produce a cost-benefit analysis of database optimisation schedule to evaluate the effective return on investment (RoI) benefit to the organisation

1.3 Produce training instructions for new users on methodology to ensure effective database optimisation and administration

1.4 Interrogate and monitor system platforms to determine error logs, aging time on processes, database checks and system loadings

1.5 Notify appropriate personnel of problems and provide advice and guidance on likely solutions

1.6 Conduct system measurements from a user perspective on response times, and initiate investigations on problems where specifications are not being met

1.7 Assess availability of data storage space and initiate appropriate action where required

1.8 Develop procedures for system backup and restoration, review for efficiency of operation and amend where required

2. Provide application support to system users

2.1 Produce a set of procedures for formal meetings with users on a regular basis for effectiveness to discuss user issues and provide support

2.2 Set up a user support network to provide responsive system administration to users on an ongoing basis as critical issues arise

3. Create and delete user accounts

3.1 Create a hierarchical user profiling system to manage user accounts effectively according to enterprise policy

3.2 Establish and monitor security procedures relating to access according to policy

3.3 Assess grounds for deletion of user accounts and determine necessary action

4. Undertake special investigations

4.1 Evaluate requests for investigation to determine detail of action required

4.2 Prepare activity plan including timelines, specific goals, investigative team and resources required to conduct an investigation

4.3 Conduct investigation methodically according to plan and record findings

4.4 Analyse findings and prepare and forward reports, including recommendations to the requesting body

Evidence of ability to:

prepare a methodology for system maintenance

produce cost-benefit analysis and training for database optimisation and administration

review development of training instructions

conduct system measurements

develop support processes for system users

manage user accounts and security procedures

investigate potential system administration problems and make recommendations.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

summarise back-up systems

demonstrate a deep knowledge of computer systems

outline meeting procedures

outline the common methodology for system administration

summarise optimisation and administration of a database

provide a summary of telecommunications monitoring tools

explain the process for investigation requests and actions

outline user account security and profiling system.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Undertake proactive maintenance of system

1.1 Prepare methodology to undertake platform database optimisation and administration effectively

1.2 Produce a cost-benefit analysis of database optimisation schedule to evaluate the effective return on investment (RoI) benefit to the organisation

1.3 Produce training instructions for new users on methodology to ensure effective database optimisation and administration

1.4 Interrogate and monitor system platforms to determine error logs, aging time on processes, database checks and system loadings

1.5 Notify appropriate personnel of problems and provide advice and guidance on likely solutions

1.6 Conduct system measurements from a user perspective on response times, and initiate investigations on problems where specifications are not being met

1.7 Assess availability of data storage space and initiate appropriate action where required

1.8 Develop procedures for system backup and restoration, review for efficiency of operation and amend where required

2. Provide application support to system users

2.1 Produce a set of procedures for formal meetings with users on a regular basis for effectiveness to discuss user issues and provide support

2.2 Set up a user support network to provide responsive system administration to users on an ongoing basis as critical issues arise

3. Create and delete user accounts

3.1 Create a hierarchical user profiling system to manage user accounts effectively according to enterprise policy

3.2 Establish and monitor security procedures relating to access according to policy

3.3 Assess grounds for deletion of user accounts and determine necessary action

4. Undertake special investigations

4.1 Evaluate requests for investigation to determine detail of action required

4.2 Prepare activity plan including timelines, specific goals, investigative team and resources required to conduct an investigation

4.3 Conduct investigation methodically according to plan and record findings

4.4 Analyse findings and prepare and forward reports, including recommendations to the requesting body

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Prepare methodology to undertake platform database optimisation and administration effectively 
Produce a cost-benefit analysis of database optimisation schedule to evaluate the effective return on investment (RoI) benefit to the organisation 
Produce training instructions for new users on methodology to ensure effective database optimisation and administration 
Interrogate and monitor system platforms to determine error logs, aging time on processes, database checks and system loadings 
Notify appropriate personnel of problems and provide advice and guidance on likely solutions 
Conduct system measurements from a user perspective on response times, and initiate investigations on problems where specifications are not being met 
Assess availability of data storage space and initiate appropriate action where required 
Develop procedures for system backup and restoration, review for efficiency of operation and amend where required 
Produce a set of procedures for formal meetings with users on a regular basis for effectiveness to discuss user issues and provide support 
Set up a user support network to provide responsive system administration to users on an ongoing basis as critical issues arise 
Create a hierarchical user profiling system to manage user accounts effectively according to enterprise policy 
Establish and monitor security procedures relating to access according to policy 
Assess grounds for deletion of user accounts and determine necessary action 
Evaluate requests for investigation to determine detail of action required 
Prepare activity plan including timelines, specific goals, investigative team and resources required to conduct an investigation 
Conduct investigation methodically according to plan and record findings 
Analyse findings and prepare and forward reports, including recommendations to the requesting body 

Forms

Assessment Cover Sheet

ICTTEN602 - Undertake system administration
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTTEN602 - Undertake system administration

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: